The principles of good customer service are the same in any industry, be it the wine trade - or media and cable services. Issues may and will arise, it is how you deal with them. Over the past four months, Virgin Media have failed me in an impressive way with regards to customer service. Whether sharing my story via this open email will make Virgin Media reconsider their approach I am not sure, but at least it should inform or, all else failing, entertain others.
Dear Virgin Media,