https://www.winerambler.net/ en https://www.winerambler.net/blog/four-months-pain-open-letter-virgin-media-about-customer-service-failure <span class="field field--name-title field--type-string field--label-hidden">Four months of pain. An open letter to Virgin Media about customer service failure</span> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>The principles of good customer service are the same in any industry, be it the wine trade - or media and cable services. Issues may and will arise, it is how you deal with them. Over the past four months, Virgin Media have failed me in an impressive way with regards to customer service. Whether sharing my story via this open email will make Virgin Media reconsider their approach I am not sure, but at least it should inform or, all else failing, entertain others.</p> <blockquote><p>Dear Virgin Media,</p></blockquote></div> <span class="field field--name-uid field--type-entity-reference field--label-hidden"><span lang="" about="https://www.winerambler.net/users/torsten" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">torsten</span></span> <span class="field field--name-created field--type-created field--label-hidden">Friday, 10/08/2012</span> <div class="node__links"> <ul class="links inline"><li class="node-readmore"><a href="https://www.winerambler.net/blog/four-months-pain-open-letter-virgin-media-about-customer-service-failure" rel="tag" title="Four months of pain. An open letter to Virgin Media about customer service failure" hreflang="und">Read more<span class="visually-hidden"> about Four months of pain. An open letter to Virgin Media about customer service failure</span></a></li><li class="comment-comments"><a href="https://www.winerambler.net/blog/four-months-pain-open-letter-virgin-media-about-customer-service-failure#comments" title="Jump to the first comment." hreflang="und">4 comments</a></li><li class="comment-new-comments"><a href="https://www.winerambler.net/taxonomy/term/1148/feed" class="hidden" title="Jump to the first new comment." data-history-node-last-comment-timestamp="1344708202" data-history-node-field-name="comment_node_blog"></a></li><li class="comment-add"><a href="https://www.winerambler.net/comment/reply/node/1870/comment_node_blog#comment-form" title="Share your thoughts and opinions." hreflang="und">Add new comment</a></li></ul> </div> Fri, 10 Aug 2012 15:22:48 +0000 torsten 1870 at https://www.winerambler.net