Thank you for your comment. I bought the consumer line PC as it was the only one available at the time that had the hardware specs I was interested in. I understand that even expensive hardware can fail - my complaint is with the bad service I have received from Dell. I believe that a company should also deliver good service in its consumer range. It is like a winemaker who has mediocre estate Riesling and tells you to get the top range instead: hardly encouraging. Anyway, so far I have never had a hardware fault on any Dell machine, consumer or business PC - so like you I have been recommending Dell to friends, clients and colleagues. However, after this service debacle this may be the last piece of Dell hardware I work on...
Anyway, this reminded me to update the post with the latest news on the matter.
In reply to Buy the right Dell - Optiplex by Guest
Thank you for your comment. I
Thank you for your comment. I bought the consumer line PC as it was the only one available at the time that had the hardware specs I was interested in. I understand that even expensive hardware can fail - my complaint is with the bad service I have received from Dell. I believe that a company should also deliver good service in its consumer range. It is like a winemaker who has mediocre estate Riesling and tells you to get the top range instead: hardly encouraging. Anyway, so far I have never had a hardware fault on any Dell machine, consumer or business PC - so like you I have been recommending Dell to friends, clients and colleagues. However, after this service debacle this may be the last piece of Dell hardware I work on...
Anyway, this reminded me to update the post with the latest news on the matter.