Many years ago, I found myself having an after-dinner conversation with someone who used to work in the teleservices industry. I remember that she told me that calls are in fact always recorded and that it can be helpful if you let it be known that you are aware of this and are logging the time and duration of each call so that the conversations can later be pulled up on the turret system, which is the general name for the system used to record calls.
I have used this tactic several times and I always find it brings about a marked change of tone and improvement in customer services. Worth a try, if nothing else. And keep a log of calls, names, etc. Threatening to cancel your subscription and insisting on escalating the call also works a treat. Good luck!
Many years ago, I found
Many years ago, I found myself having an after-dinner conversation with someone who used to work in the teleservices industry. I remember that she told me that calls are in fact always recorded and that it can be helpful if you let it be known that you are aware of this and are logging the time and duration of each call so that the conversations can later be pulled up on the turret system, which is the general name for the system used to record calls.
I have used this tactic several times and I always find it brings about a marked change of tone and improvement in customer services. Worth a try, if nothing else. And keep a log of calls, names, etc. Threatening to cancel your subscription and insisting on escalating the call also works a treat. Good luck!